Password management app LastPass says it’s investigating a security incident after an “unauthorized party” compromised its systems and gained access to some customer information on Wednesday.


The information was stored on a third-party cloud service shared by LastPass and parent company GoTo, LastPass CEO Karim Toubba said in a blog post. Toubba said the hackers used information stolen from LastPass systems in a separate previously disclosed incident in August this year. Toubba added in the blog post that “customers’ passwords remain securely encrypted.”

We recently noticed unusual activity on a third-party cloud storage service currently used by both LastPass and its subsidiary GoTo. We immediately launched an investigation, hired Mandiant, a leading security firm, and alerted law enforcement.

We have determined that an unauthorized party was able to gain access to certain elements of our customers’ information using information obtained in August 2022. Our customers’ passwords remain securely encrypted thanks to LastPass’ zero-knowledge architecture.

According to an Aug. 22 blog post, in the previous incident, a threat actor gained access to the LastPass development environment by using a developer’s compromised endpoint to steal the source code and some proprietary LastPass technical information. LastPass said at the time that its systems “prevented the attacker from accessing customer data or encrypted password vaults.”

LastPass is currently working to understand the scope of Wednesday’s incident and determine what specific information was accessed. GoTo, formerly LogMeIn, said it was also investigating the incident, but did not explain whether GoTo users were also affected by the hack. In the meantime, LastPass products and services remain “fully functional,” Toubba said.

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